Service & Qualification Support

Support for systems that need to stay ready for use.

Veon Scientific provides service, maintenance and qualification support for i.prep 2, helping teams keep systems operational, documented and fit for their intended use.

Service Plans

Support across installation, operation and maintenance.

Service options are designed to support ongoing system performance, fault resolution and the practical realities of deployed instruments.

Preventative maintenance

Planned service visits to keep systems operating as expected and reduce avoidable downtime.

  • Inspection of key mechanical and motion assemblies
  • Routine checks of system condition and operation
  • Adjustment and calibration where needed
  • Service reporting for maintenance records

Support and repair

Technical support when hardware, software or system issues need investigation and resolution.

  • Remote diagnostics and technical support
  • Corrective maintenance and fault finding
  • On-site service options where required
  • Replacement parts subject to support scope

Deployment-aware support

Support shaped around how i.prep 2 is used in practice, from standalone use to integrated systems.

  • Support for deployed and integrated systems
  • API-aware and workflow-aware troubleshooting
  • Guidance around system setup and operation
  • Support across installation and ongoing use

Service plan options

Choose the support level that fits your deployment.

Core service coverage

Service Care

  • Replacement parts for manufacturing defects
  • Replacement parts for wear-and-tear items
Get quote

Extended support coverage

Service Care Plus

  • Everything in Service Care
  • On-site repair support
  • Annual OQ/PQ support
Get quote

Qualification Services

IQ, OQ and PQ support for structured deployment.

We support qualification activities and the associated documentation needed for quality-led environments, helping teams install correctly, operate correctly and assess performance in use.

IQ

Installation Qualification

Documented verification that the system has been installed and configured to the agreed specification.

OQ

Operational Qualification

Verification that the system operates correctly across defined checks, limits and control functions.

PQ

Performance Qualification

Assessment of system performance under the intended workflow or application to demonstrate fitness for use.

DOC

Documentation Support

Qualification outputs and supporting records to aid internal review, controlled deployment and audit readiness.

Performance Assurance

Ongoing checks that support dependable operation.

From routine verification through planned maintenance, support is aimed at maintaining confidence in day-to-day system use.

Calibration and verification

Routine checks to confirm continued operation within expected performance limits.

Planned operational continuity

Scheduled service activity to reduce disruption and support predictable maintenance planning.

Lifecycle support

Support from installation onward, helping maintain confidence in the system through ongoing use.

Warranty

4-year limited warranty on eligible parts.

Every i.prep 2 system includes a 4-year limited warranty covering eligible parts. Contact us if you need detail on scope or support arrangements.

Ask about coverage

Discuss service
and qualification support.

Tell us about your system, deployment and support needs.

We can help you assess the right service, qualification and support approach for your application.

Phone

+44 (0)1234 417317

Mon–Fri, 9:00–17:30 (UK time)

Pioneer Program

Interested in becoming an early partner? Mention the Pioneer Program in your email and we’ll share next steps and availability.

Location

Bedford, United Kingdom

Supporting integrations and deployments globally.